Competence: most mentoring relationships revolve around competence. People who are good at what they do and are able to relate that experience to others emanate trustworthiness. In a mentoring relationship, the mentor’s accomplishments and professional merit aren’t the only important things, however; their competence is also demonstrated through their ability to share their experiences with others. It is competence that enables the mentor to guide the apprentice to develop talent, skills or knowledge.
Integrity: people who do what they say they are going to do inspire trust. So do people who speak truthfully about their opinions, thoughts and experiences, and whose actions mirror their values. People also demonstrate their integrity by the way they maintain confidentiality. All of these elements are vital to mentoring relationships.
Caring: it is important that mentors show concern and regard for the expressed learning needs and aspirations of the mentee. This is done by keeping discussions focused on the apprentice’s development, practising active listening and recognising achievements. Mentors can also demonstrate care by making room to discuss issues and talk through challenging situations.
All three areas – competence, integrity and caring – are critical to developing and maintaining trust. No matter how impeccable someone’s character is, if they cannot demonstrate competence, it is difficult to trust them. Similarly, it is hard to trust a competent person with confidential information if they show no personal interest in your well-being. Finally, without integrity, competence and caring would ring hollow. The mentor must act and speak in ways that reflect all three dimensions of trust in order to build a successful mentoring relationship. Take some time to consider how you will demonstrate these three qualities in your dealings with your mentee.
Key principles in building trust
- Get to know your apprentice. Make time to talk to them about their career aspirations and their life outside the business. Try to understand what they think and why. Value their viewpoint even if it is different from your own.
- Do what you say you’re going to do. Agree what you are aiming to achieve through your mentoring sessions. Be reliable and always do what you say you are going to do.
- Communicate openly and honestly. Discuss issues as soon as they arise. Ask for and give feedback.
- Ensure that you maintain your competence. Regularly review your development needs and undertake continuous professional development (CPD).
- Show empathy but don’t be afraid to challenge. An open, honest relationship means you can challenge supportively in order to help your mentee to explore a wider viewpoint.