Root Cause Analysis (RCA) is an effective problem solving technique that helps an organisation identify the origin, or root cause, of a problem using specific sets of steps, and associated tools. The key objectives of this process are to:
- Determine what happened.
- Determine why it happened.
- Determine what to do to reduce the likelihood that it will happen again.
The associated tools of RCA include:
- 5 Why Analysis
- Fishbone (Ishikawa) Diagram