Organisations benefit from having an established, effective quality management system (QMS). Within the QMS, quality procedures enable companies to meet customer requirements to the highest standard.
ISO 9001 provides a framework for quality management within an organisation. It provides guidance and tools for organisations to ensure that products and services consistently meet customer’s requirements.
It is based on a number of quality management principles which includes strong customer focus, the commitment of top management to quality and a focus on continuous improvement.