Picking is the process of taking goods from an allocated location to be despatched to a relevant customer.
It is worth noting that customers may be:
- Internal – A department within the organisation i.e. Production, Purchasing, After Sales or Research and Development (R & D)
- External – A customer, consumer of the goods or part of the organisation in another geographical location.
Key information required by the person picking the items will include the following:
- The item to be picked
- The quantity required
- The location
- The internal delivery point
There are a key number of tasks associated with the picking process as outlined in Figure 3:
Figure 3: The Picking Process