Communication is a two-way process in which we both send and receive messages. We are like transmitters, giving out different signals to everyone around us from the moment we wake up in the morning, and receiving signals back from them.
The face-to-face communication process starts with an idea in one person’s mind. They translate the idea into words and actions, and this becomes the message they ‘send’ to another person. The person receiving the message then translates it back into an idea. Effective communication has taken place when the receiver’s idea is the same as the sender’s idea.