Improving the Quality of Logistics Operations section of the course covers the different ways in which you can improve the quality of your logistics operations and understand how these will improve your logistics operation. Covered in the content is the following topics:
- Continuous Improvement
- Process Mapping
- Root Cause Analysis
- 5 Why Analysis
- The Fishbone (Ishikawa) Diagram
- Plan-Do-Check-Act Cycle (PDCA)
- The Logistics Strategy